Refund policy

Return & Refund Policy

We have a 7-day return request policy, which means you have 7 days after the last item in your order has been delivered to request an eligible return, except where applicable law provides additional rights.

To be eligible for a standard return, your item must generally be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at Belmontco0@gmail.com. If your return is accepted, we will provide instructions on how and where to send your package.

Do not send an item back to the address shown on the original shipping package unless we specifically instruct you to do so. Items sent back without first requesting and receiving return authorization may not be accepted.

For approved standard returns that are not caused by a defective, damaged, incorrect, or missing item, the customer is responsible for return shipping costs. We do not charge a restocking fee.

You can always contact us for any return questions at Belmontco0@gmail.com.

Damages, Defective, Incorrect, or Missing Items

Please inspect your order upon reception and contact us as soon as possible if an item is defective or damaged, if you receive the wrong item, or if an item is missing so that we can evaluate the issue and make it right.

Please provide your order number, a description of the issue, and clear photos or videos showing the product, packaging, damage, or other issue when applicable.

After reviewing an eligible claim, we may offer a refund, replacement, or reshipment, depending on the circumstances. In some approved cases, you may not be required to return the affected product.

Order Cancellations

Cancellation requests may be submitted within 1 hour of placing an order, provided the order has not already entered processing or fulfillment.

Because orders may begin processing quickly, cancellation is not guaranteed. Once an order has entered processing, fulfillment, or shipment, it may no longer be eligible for cancellation.

Orders Not Received or Delayed

If your order has not arrived within the expected delivery timeframe or tracking indicates an unusual delay, please contact us at Belmontco0@gmail.com.

We will investigate the shipment with the applicable carrier or fulfillment partner. If the shipment is confirmed as lost or otherwise qualifies for a claim, we may offer a refund, replacement, or reshipment, depending on the circumstances.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalized products, and certain personal care goods. We also do not accept returns of hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns about the return eligibility of a specific item.

Unfortunately, we cannot accept standard returns on final-sale items or gift cards, except where required by applicable law or where an item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection rights.

Change of Mind, Wrong Size, Color, or Personal Preference

Returns based solely on a change of mind, personal preference, or a customer selecting the wrong size, color, model, or other product option may not always be eligible.

Please review product descriptions, measurements, sizing information, colors, and product options carefully before placing your order.

Contact us before attempting any return so we can determine whether your specific item is eligible and provide the appropriate instructions.

Exchanges

We do not guarantee direct exchanges. If you would like a different item, size, color, or variation, contact us first regarding the original item.

If a return is approved, the fastest way to receive a different product is generally to complete the approved return process and place a separate order for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the standard 7-day return request policy above, if applicable consumer law gives you a longer cancellation or withdrawal period, those legal rights will apply.

In particular, where the European Union’s statutory cooling-off rules apply to your purchase, you generally have the right to cancel or withdraw from an eligible distance purchase within 14 days, without providing a reason, subject to applicable exceptions and legal requirements.

Returned merchandise must meet the conditions required under applicable law. Nothing in this policy is intended to limit any mandatory consumer rights available to you.

Refunds

We will notify you after your return or claim has been reviewed and let you know whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method. Please allow your bank, credit card company, or payment provider additional time to process and post the refund.

We aim to issue approved refunds promptly. Depending on your financial institution, it may take additional business days for the funds to appear in your account.

If more than 15 business days have passed after we have confirmed that your refund was issued and you still have not received it, please contact us at Belmontco0@gmail.com.

Contact Us

For returns, refunds, cancellations, damaged products, missing products, or other order-related concerns, contact:

Bellemont & Co.
Belmontco0@gmail.com

Please include your order number and any relevant photos or videos when contacting us.